Services
Retention marketing, run as one system.
Email and SMS aren't separate projects — they're one lifecycle system built around how your customers actually buy. Here's everything that's included.
Ways to work together
Pick the level of ownership that fits where you are now.
Every brand needs something different from a retention partner. Start where you are, and move up the ladder when you're ready.
DIAGNOSE
Retention Audit
See exactly what's working, what's leaking revenue, and what to fix first.
Best for
Brands already running email & SMS who aren't sure where the real opportunity is.
You get
- Full flow & campaign review
- Prioritized fix list, ranked by revenue impact
- A clear action plan you can hand to any team
Book a call for pricing
BUILD
Flow Build
Get the email & SMS foundation your store should already have.
Best for
Brands with missing, outdated, or underbuilt automation.
You get
- Welcome, abandoned cart/checkout & post-purchase flows
- Full flow strategy & architecture
- Copy + design, built and QA'd inside Klaviyo
Book a call for pricing
OPERATE
Lite Management
Keep retention moving without handing over the whole channel.
Best for
Brands with a solid foundation that need consistent execution.
You get
- Monthly campaign planning & execution
- List & segment management
- Monthly reporting & performance reviews
Book a call for pricing
OWN
Full Management
Hand retention to an expert and get it off your plate completely.
Best for
Brands ready to stop managing email & SMS internally.
You get
- Full email + SMS strategy & management
- Ongoing segmentation & testing
- Lifecycle oversight built around growth
Book a call for pricing
What's included
Every tier runs on the same core capabilities.
Email Marketing
Full Klaviyo build-outs — welcome series, abandoned cart & checkout, post-purchase, win-back, and weekly campaigns written to sound like your brand, not a template.
- Welcome series
- Abandoned cart & checkout flows
- Post-purchase & win-back flows
- 3–4 weekly campaigns
- Deliverability & list health
SMS Marketing
List growth and text campaigns that respect the inbox — timely, high-signal sends that turn a phone number into a repeat customer.
- List growth via popups & keywords
- Flow + campaign texts
- Compliance-safe send cadence
- Segmented offers by purchase behavior
Lifecycle Strategy
Segmentation, popups, and offer strategy mapped to how your customers actually buy — so every flow has a job to do.
- Customer journey mapping
- Segmentation by behavior & value
- Popup & signup form strategy
- Offer & incentive planning
Design & Copy
On-brand templates and conversion copy built together, not handed off — every email is designed to be read and written to be clicked.
- On-brand email templates
- Direct-response copywriting
- Subject line & offer testing
- Brand voice guidelines
How it works
A simple process, run the same way every time.
Audit
We dig into your current flows, campaigns, and list health to find exactly where revenue is leaking.
Strategy
We map the flows, segments, and offers your brand actually needs — no generic templates, no guesswork.
Build
We write and design every email and text ourselves, on-brand and ready to send inside Klaviyo.
Optimize
We test subject lines, offers, and timing every month so retention revenue keeps climbing.
Let's talk
Ready to make your list your best revenue channel?
Book a free retention audit — we'll show you exactly where your flows are leaving money on the table.
Book a Free Retention Audit